Annual Learning FAQs: Faculty/Staff

A POI number and password are needed to login to the City's SF Learning Portal. The POI# (Person of Interest number) can be obtained by the UCSF Manager or Department Champion.

For password assistance, contact [email protected] or call (628) 206-7378.

The SF Learning and Compliance & Privacy Training Resource webpage has a direct link to the 'SF Learning Login' website and other helpful resources.

Yes, turning off pop-up blockers in the browser will allow access and viewing capabilities of all appropriate pages and screens in the portal.  Instructions to remove pop-up blockers are available here.

Clearing the browser cache is also important. Instructions are available here

Yes, enabling Multi-Factor Authentication is recommended for an extra layer of security to guard against the possibliity for others to access your SF Learning Portal account. 

Two recommended Authentication Options: 1) 'Setup Mobile App' and 2)  'Send Secure Code to Mobile Number.' 

Users should also select the 'Trust this Device for 30 Days' option when logging into the system for the first time. 

The required internet browsers to use are  Mozilla Firefox,  Microsoft Edge, or Google Chrome. 

DO NOT USE Internet Explorer or Safari)

After logging in, select "SF Employee Portal'  --> 'My Links'  --> 'SF Learning'  --> 'My Learning' 

Make sure you are viewing the 'Current Learning' section of the page to view your assigned current trainings and modules.  Select the title of the module  to start a requirement. Do NOT select 'Launch'

Helpful Tips: Remember to turn off Pop-Up Blockers if the system is not allowing a requirement to launch. Use the Quick Guide for assistance on how to access the SF Learning Portal.

Continued access to DPH EPIC will be contingent upon completion of the Compliace & Privacy Courses (both Parts I and II).

The Annual Learning modules and training help maintain and support faculty and staff competencies and ZSFG’s goal to continuously improve patient care outcomes. They promote patient and employee safety, encourage employee self-development, and serve the public. The topics covered are required by federal and state law, regulatory agencies, and ZSFG policy and procedures.

Department Managers or SF Learning Champions from each UCSF department and some divisions at ZSFG have been selected to assist UCSF faculty and staff with questions about the SF Learning process.

First select the Title of the Course, then select 'Launch'

Contact the DPH IT Help Desk, [email protected] / (628) 206-7378 for assistance. 

UCSF Employees will NOT be able to reset the webpage or database, since it is on a computer system managed by the City and County of San Francisco.

For Compliance & Privacy Training: Contact the DPH Office of Compliance & Privacy, [email protected], to request completion status be updated. 

For Annual Learning Modules: Submit an email to the DPH Administrator, [email protected], with the following information:

• Your Full Name
• POI# (Person of interest Number)
• Your UCSFeID
• Your department name
• State the name of the module that you completed and that the system still displays 'in progress' status
• Screenshot of completed module, if available

• Restart your computer before you login to the SF Learn Platform
• Clear your internet browser history (cache) a few times
• Allow the videos in each of the learning modules to play in its entirety
• Log-in and access the trainings using the pathways instructed on the "DPH Compliance and Privacy Trouble Shooting Guide" 

Please contact your Department Manager or Champion for a prompt review and verification of the record.

If a discrepancy is found, the department manager or champion must login to the Live Hydra website and update the "DPH Training Class" in order to correct the assigned modules.  Course assignments will be updated in 10 days or less. 

All UCSF Faculty and Staff at ZSFG who have access to any DPH system are required to complete both the Annual Learning Modules and the DPH Compliance and Privacy Training, even if the employee has not used the DPH system or does not work on the ZSFG Campus. This includes those who reside in UCSF Pride Hall.

Exception: UCSF Faculty (Active and Courtesy) and Staff who have completed the ZSFG New Employee Orientation on or after January 1, 2024 do not need to complete the Annual Learning Core Modules for this year. They will need to complete all other assigned trainings.

All information is available in the Annual Learning Assignments Page

Yes, a pretest option has been added and two new courses; Radiation Safety and MRI Safety.

Annual Learning Training Modules launch June 21 with a completion deadline date of December 12.

DPH Compliance and Privacy modules (Parts I and II) launch mid-August with a completion deadline of October 31 

Yes, UCSF Faculty and Staff at ZSFG will receive confirmation emails when they complete the different Annual Learning trainings and the Compliance & Privacy trainings. 

A certificate of completion will appear on the screen after the DPH Annual Compliance and Privacy Part II requirement is completed, with the option to print or take a screen shot. It is advised for everyone to save the certificate as back-up confirmation. An automated email will be sent when each Annual Learning course is completed.  The SF Learning Dashboard will also display the status of the requirements.  

Yes, it is highly recommended to take a screenshot of the completed module for record purposes in case the system does not recognize and track completion.