Most Frequently Asked Questions by UCSF Trainee Administrators at ZSFG
Below are the typical Frequently Asked Questions UCSF Trainee Administrators have while attempting to assist their UCSF Residents, Fellows, and Medical Students access the City's SF Learning Platform in order to complete the required Annual Learning Core Modules and the DPH Privacy & Compliance Training. For easier reference, the questions are displayed based on the following categories:
Access
What information is needed to successfully login to the City's SF Learning Portal?
Where is the SF Learning Platform website located in order to complete the required Annual Learning modules and trainings?
Is it important to turn off pop-up blockers in the browser and to clear the browser cache?
Is Multi-Factor Authentication recommended for an extra layer of security?
Which are the required internet browsers to use?
Where are the required courses located in the SF Learning Portal?
What will happen to DPH EPIC access if Compliance and Privacy Courses are not completed?
Support
Either no training modules have been assigned or it is suspected the assigned modules are incorrect. What are the next steps?
Why is completing the Annual Learning modules and trainings so important?
The City's SF Learning Portal has locked the Login Page based on numerous unsuccessful login attempts. Who can assist with troubleshooting?
A module has been completed but still reflects as 'in progress.' How can this be corrected?
A module (such as Compliance & Privacy Training) keeps freezing and prevents me to complete it. What can be done?
Training Requirements
Are all trainees (residents, fellows, and students) at ZSFG required to complete both the Annual Learning Training and the DPH Annual Compliance and Privacy Training?
Which modules and trainings should be assigned to UCSF Residents, Fellows, and Students rotating at ZSFG and what is the completion time?
Has something new been added to the Core Course Modules?
What happens to the assigned annual learning courses if the trainees leave at the end of the academic year?
Durations and Deadlines
When are the training modules accessible and what is the deadline to complete all trainings?
How long does it take for a POI# to be generated after the submission of a Hydra Manual Add Template?
Notifications and Confirmations
Where can UCSF Residents, Fellows, and Students rotating at ZSFG confirm completion of the required modules and trainings?
Will UCSF Residents, Fellows, and Students rotating at ZSFG receive notification when required training modules have been assigned?
Where can completion reports be viewed to ensure all UCSF Residents, Fellows, and Students rotating at ZSFG are completing the training requirement modules?
Should a screenshot be taken after a module is completed?