1) What should I do when accessing the DPH MyDesktop or WebConnect Remote Access sites for the first time?
a) Ensure that you have a computer that meets the hardware and software requirements.
b) Ensure that you have received your Remote Access DUO login instructions.
c) Visit the DPH MyDesktop or WebConnect Remote Access website at:
- DUO \ MyDesktop - https://mydesktop.sfdph.org
- DUO \ "Soft" Token PC User Site - https://webconnect.sfdph.org/myucsf-duo
- DUO \ "Soft" Token Mac User Site - https://webconnect.sfdph.org/myucsf-mac
d) At the login screen, enter your DPH Active Directory(AD) username and password.
e) Upon successful authentication, you will also need to enter your DUO Remote Access Soft Token passcode.
f) A tutorial clip is available here: http://sfghdean.ucsf.edu/howto/DPH_Webconnect/DPHDUO_Webconnect.mp4
Enrolling in DPH DUO (Part 1 of Video 0:08)
Using DPH Webconnect with DUO (Part 2 of Video 2:06)
g) Or if you prefer to follow the written instructions, refer to these links:
- DUO/ MyDesktop: https://wiki.library.ucsf.edu/display/SFGHCNS2/DPH+Systems
- DUO/ WebConnect (Windows): http://tiny.ucsf.edu/DUOWinWebconnect
- DUO/ WebConnect (Mac): http://tiny.ucsf.edu/DUOMacWebconnect
2) What are the hardware and software requirements?
You will need a Windows 7 or Windows 10 computer with Internet connection. Access from mobile devices such as tablets, iPads, and smart phones are not supported at this time. In addition, Macintosh computers may work, but are not guaranteed by SFGH IT and not supported by the DPH IT. For more information, click on: Hardware and Software (System Requirements). For two factor authentication, you will need a smartphone, tablet or land line.
3) What is the DPH Active Directory (AD) username?
The DPH AD username is the account you use to access a DPH resource such as the DPH MyDesktop or WebConnect Remote Access websites. The DPH AD account is different than your UCSF AD account. It is usually your first name, a space, followed by your last name. For example: Pat Doe
4) How do I request a DPH AD account or permission to use remote access?
The DPH AD account request must be approved and submitted by your Residency Coordinator, Division Administrator, or Management Services Officer (MSO). If you have questions, contact the UCSF IT Service Desk at (628) 206-5126 for further assistance.