Annual Learning FAQs: Trainees (Residents, Fellows, and Students)

A POI number and password are needed to login to the City's SF Learning Portal. The POI# (Person of Interest number) can be obtained by the UCSF Department Trainee Administrator.  

For password assistance, contact [email protected] or call (628) 206-7378.

The Annual Learning and Compliance & Privacy Training Resource webpage has a direct link to the 'SF Learning Login' website and other helpful resources.

Yes, turning off pop-up blockers in the browser will allow access and viewing capabilities of all appropriate pages and screens in the portal. Instructions to remove pop-up blockers are available here.

It is also important to clear your browser cache. Instructions are available here.

Yes, enabling Multi-Factor Authentication is recommended for an extra layer of security to guard against the possibliity for others to access your SF Learning Portal account. 

Two recommended Authentication Options: 1) 'Setup Mobile App' and 2)  'Send Secure Code to Mobile Number.' 

Users should also select the 'Trust this Device for 30 Days' option when logging into the system for the first time. 

The required internet browsers to use are Mozilla Firefox, Microsoft Edge, or Google Chrome. 

DO NOT USE Internet Explorer or Safari.

After logging in, select "SF Employee Portal'  --> 'My Links'  --> 'SF Learning'  --> 'My Learning' 

Make sure you are viewing the 'Current Learning' section of the page to view the current trainings and modules that have been assigned and needed to be completed.   Select the title of the module  to start a requirement. Do NOT select 'Launch'

Helpful Tips: Remember to turn off Pop-Up Blockers if the system is not allowing a requirement to launch. Use the Quick Guide for assistance on how to access the SF Learning Portal 

Continued access to to DPH EPIC will be contingent upon completion of the Compliace and Privacy Courses.

The Annual Learning modules and training help maintain and support trainee competencies and ZSFG’s goal to continuously improve patient care outcomes. They promote patient and trainee safety, encourage employee self-development, and serve the public. The topics covered are required by federal and state law, regulatory agencies, and ZSFG policy and procedures.

A UCSF Trainee Administrator in every department and division at ZSFG has been specifically selected to assist UCSF Residents, Fellows, Students at ZSFG with questions about the Annual Learning process.

First select the Title of the Course, then select 'Launch'

Contact the DPH IT Help Desk, [email protected] / (628) 206-7378 for assistance 

UCSF Employees will NOT be able to reset the webpage or database, since it is located on the City and County of San Francisco's computer system. 

For Compliance & Privacy Module: Contact the DPH Office of Compliance & Privacy, [email protected], to request completion status be updated. 

For Annual Learning Modules: Submit an email to the DPH Administrator, [email protected], with the following information:

• Your Full Name
• POI# (Person of interest Number)
• Your UCSFeID
• Your department name
• State the name of the module that you completed and that the system still displays 'in progress' status
• Screenshot of completed module, if available

• Restart your computer before you login to the SF Learn Platform
• Clear your internet browser history (cache) a few times
• Allow the videos in each of the learning modules to play in its entirety
• Log-in and access the trainings using the pathways instructed on the "DPH Compliance and Privacy Trouble Shooting Guide" 

Please contact your assigned Trainee Administrator for a prompt review and verification of the record. 

If a discrepancy is found, the trainee administrator must login to the Live Hydra website and update the "DPH Training Class" in order to correct the assigned modules.  Course assignments will be updated in 10 days or less. 

All UCSF trainees (residents, fellows, and students) rotating at ZSFG and UCSF Courtesy Faculty at ZSG are required to complete both the Annual Learning modules and the DPH Annual Compliance and Privacy Training (Parts I and II). This includes those working in UCSF Pride Hall. Some trainees may be assigned other learning requirements, listed on their SF Learning Dashboard.  Please complete all assignments. These trainings as a whole replaces any formally required training (e.g., orientation in Litmus).

A list of required trainings and the duration of each module is listed in the Annual Learning Assignment List

Yes, a pretest option has been added and two new courses; Radiation Safety and MRI Safety.

Annual Learning Training Modules launch June 21 with a completion deadline date of December 12.

DPH Compliance and Privacy modules (Parts I and II) launch in mid-August with a completion deadline of October 31 

Yes, UCSF Residents, Fellows, and Students at ZSFG will receive confirmation emails when they complete the different Annual Learning trainings and the Compliance & Privacy trainings. 

There are three (3) separate ways UCSF residents, fellows, and students at ZSFG receive confirmation of the completion of the required modules and trainings:

1. A certificate of completion will appear on the screen after Part II of the DPH Annual Compliance and Privacy Training is completed, with the option to print or take a screen shot.

2. An automated email will be sent by the Department of Education and Training (DET) when the 2023 Annual Learning modules are completed. 

3. The requirements will no longer be displayed as 'Enrolled' in the 'Current'  My Learning section; but rather, will be displayed as 'Completed' in the 'History' My Learning section of the portal. 

Yes, it is highly recommended to take a screenshot of the completed module for record purposes in case the system does not recognize and track completion.