Most Frequently Asked Questions by UCSF Department Managers and Champions at ZSFG
Below are the typical Frequently Asked Questions UCSF Department Managers and Champions have while attempting to assist their UCSF Faculty and Staff access the City's SF Learning Platform in order to complete the required Annual Learning Core Modules and the DPH Privacy & Compliance Training. For easier reference, the questions are displayed based on the following categories:
Access
What information is needed to successfully login to the City's SF Learning Portal?
Where is the SF Learning Platform website located in order to complete the required SF Learning modules andl trainings?
Is it important to turn off pop-up blockers in the browser?
Is Multi-Factor Authentication recommended for an extra layer of security?
Which are the recommended internet browsers to use?
Where are the required courses located in the SF Learning Portal?
What will happen to DPH EPIC access if Compliance and Privacy Courses are not completed?
Support
Either no training modules have been assigned or it is suspected the assigned modules are incorrect. What are the next steps?
Why is completing the Annual Learning modules and trainings so important?
The City's SF Learning Portal has locked the Login Page based on numerous unsuccessful login attempts. Who can assist with troubleshooting?
A module has been completed but still reflects as 'in progress.' How can this be corrected?
A module (such as Compliance & Privacy Training) keeps freezing and prevents me to complete it. What can be done?
Training Requirements
Which UCSF Faculty and Staff members at ZSFG are required to complete the Annual Learning modules and DPH Annual Compliance and Privacy training?
Which modules and trainings should be assigned to the UCSF Faculty and Staff at ZSFG?
Has something new been added to the Core Course Modules?
Who assigns the required trainings?
What if a UCSF Faculty or Staff member at ZSFG is on leave and unable to complete the required SF Learning Modules and requirements before the deadline?
A UCSF Faculty or Staff member no longer works at ZSFG but has been assigned the training modules. Should the training requirements still be completed?
Durations and Deadlines
When are the training modules accessible and what is the deadline to complete all required trainings?
How long does it take to complete the trainings?
How long does it take for a POI# to be generated after the submission of an ARF (Account Request Form)?
Notifications and Confirmations
Will UCSF Faculty and Staff at ZSFG receive notification when required training modules have been assigned?
Where can UCSF Faculty and Staff at ZSFG confirm completion of the required modules and trainings?
Where can completion reports be viewed to ensure all UCSF staff, faculty, and affiliates at ZSFG with access to DPH systems are completing the training requirement modules?
Should a screenshot be taken after a module is completed?
Will UCSF Faculty and Staff at ZSFG be notified of assigned courses?