Annual Learning FAQs: Department Managers and Champions

Most Frequently Asked Questions by UCSF Department Managers and Champions at ZSFG


Below are the typical Frequently Asked Questions UCSF Department Managers and Champions have while attempting to assist their UCSF Faculty and Staff access the City's SF Learning Platform in order to complete the required Annual Learning Core Modules and the DPH Privacy & Compliance Training.  For easier reference, the questions are displayed based on the following categories:




Either no training modules have been assigned or it is suspected the assigned modules are incorrect. What are the next steps?

Step 1: The Manager or Champion should review the 2024 Annual Education Course Catalog to determine the correct assignments based on the user's role.

Step 2: If a discrepancy is found, the department manager or champion must login to the Live Hydra website and update the "DPH Training Class" in order to correct the assigned modules.

Please Note: Updates in the Live Hydra website occurs immediately; however, course assignments in the SF Learning portal will be updated in 10 business days or less. Contact DET if no courses are assigned after this time. 


Training Requirements

Durations and Deadlines


Notifications and Confirmations